Refund Policy

Refund and Return Policy
at ENES TUSUZ LTD, our goal is to provide you with first-class products and exceptional customer support. Your satisfaction is our priority, which is why we offer a 30-day guarantee. If for any reason you are not satisfied with your purchase, please contact us via our contact page or directly through our customer support email.
Cancellation Policy
Please note that any changes or cancellations to your order must be made within 24 hours of placing the order. After this period, your order may have already been processed, and we may not be able to fulfill your request. If you cancel within 24 hours, your refund will be processed back to your original payment method within 10 business days.
Return Policy
We offer a 30-day return period for products returned in their original packaging and unused condition. We do not offer refunds for products that have been used, worn, or damaged due to normal wear and tear or misuse. If you return an unapproved product without a valid reason or outside the 30-day period, we reserve the right to charge a restocking fee of up to 25% of the purchase price.
Return Address and Process
To return your product, you must first contact our support team for authorization. Approved returns should be mailed to our official registered office:
Company Name: ENES TUSUZ LTD
Address Line 1: 5 Brayford Square
Address Line 2: Suite 10680
City/Postcode: London, E1 0SG
Country: United Kingdom